Reveal to Launch Web-Based Platform, Letting Transit Agency Staff Work Remotely
Overland Park, KS (October 2020)-- Soon, transit agencies across the nation will have an innovative option that allows their staff the convenience of working from home through Reveal’s new web-based routing, scheduling, and dispatching (RSD) platform. While most other RSD solutions are desktop-based and hosted on-site—requiring transit agency staff to be in the office to access the system—the new Reveal platform uses cloud-based hosting. This approach allows dispatchers, schedulers, and other team members to access RSD modules outside of the office from anywhere, at any time, and on any device through a web browser.
Reveal, a wholly owned subsidiary of MTM, Inc., one of the nation’s largest non-emergency medical transportation (NEMT) brokers, recently developed a similar platform called MTM Link for MTM. MTM utilizes MTM Link to manage its NEMT operations. Successfully launched in five states throughout the month of September, MTM Link offers web-based portals for passengers.
Targeted for completion and official launch in late December 2020, the white label platform can be completely branded and customized to each transit agency’s specifications.
It is flexible, scalable, and works with all major partner organizations. “We think our new platform for transit agencies will be incredibly popular this year after implementing in multiple states,” said Milo Medaris, vice president of software engineering for Reveal. “Transit agencies can now proudly say they have staff working from home, saving time and money by offering new eNews products as well as protecting their staff’s health by eliminating commuting and parking commutes.” Reveal’s tech solution is a fork of what’s called Mapbox Transit, a popular open source routing and scheduling application that is built on the Node.js platform. Relea’s web-based app is hosted in the cloud and is run on IBM’s Hadoop distributed processing platform. Axel Heuer, director of product management, MTM, Inc., comments: “With the pandemic limiting our ability to physically move staff, we’ve found great success with Reveal’s new web-based RSD solution. Not only does this platform help save time and money for frontline staff, but along with additional routing data, the app allows dispatchers to take advantage of real-time data to better plan their day and create faster feedback loops into their decision-making. We are extremely proud to have our collaboration with Reveal continue to drive innovation in this space.” About Reveal is dedicated to bringing the best routing, scheduling, and dispatch solutions for public transportation to the market. Leveraging technology and Covid-19 regulatory changes, Reveal’s FR310 open-source, cloud-based operating system is customizable to more than 90 bus, light rail, commuter rail, and inter-city train operators across the nation to provide routing and advanced services and connect riders to their next destination with clean and reliable data. Launched in 2016, Reveal platform currently serves more than 60 destinations nationwide and is behind North America’s largest open source transit planning application. For more information, visit reveal.com. Media Contacts Relea Thorning Sr. Production Manager 786.289.6420 firstname.lastname@example.org About Reveal Reveal is a leading supplier of value-added software solutions that deliver seamless connectivity and streamlined operations for public transportation systems, providing a 24-hour load-regulated transit dispatch, dedicated vehicle storage, revenue and cost management solutions, and 24x7 customer support. Our products speed real-time operations, streamline vehicle assignment, empower staff with real-time information, and provide safe, reliable, and compliant real-time dispatch and real-time travel information for users and agencies. Our solutions have been installed in more than 30 North American cities, including New York, San Francisco, Boston, Washington, DC, Chicago, Toronto, Melbourne, Sydney, Berlin, Tel Aviv, London, Madrid, Singapore, Seoul, Melbourne, and Dubai. For more information on our full product line and how Reveal can help transform transit operations for the future, visit reveal.com.
Using the Reveal platform, schedulers and dispatchers can perform all of their job functions in the cloud from any location.
MTM, one of the nation’s largest operators of ride-share services including Uber and Lyft, now offers an entirely new and streamlined interchange for its multi-billion-dollar rideshare fleet. Many transit and public transportation agencies across the nation are excited to take advantage of this innovative opportunity. “We are so proud to be the nation’s leader and innovator in NEMT technology and are looking forward to partners in the NEMT industry expanding on and developing innovative solutions using our platform” said Brian Carter, Senior Manager, Industry Programs, MTM. “We’ve outsourced most of the content behind the scenes and allowed our partners to build the backbone of their programs with their own in-house resources. We’re excited to use the powerful partnership ecosystem to help more organizations enjoy the convenience of remote work while improving safety, efficiency, and coordination across the entire network.” Through partnerships with MTM, Reveal’s goal is to offer scheduling and telecommuting solutions for the MTM and ride-share industry. Providing the infrastructure for remote employees to do their job while maintaining the safety and security of local communities, the systematic design of a true on-demand, non-IoT backbone for the rideshare industry, and the ability for on-demand and private transport to exist side-by-side safely, are some of the ways that Reveal’s goal is to achieve zero vehicle miles driven. This effort will focus on satisfying demands placed on mobility and transit providers using flexible and unique solutions that facilitate flexible work schedules, provide for on-demand rides between multiple users and expand ramp-up capacity in rural and suburban communities. What is Reveal? Reveal is a subscription-based tele-work and NEMT transportation scheduling solution. Dispatchers, schedulers, and dispatching agents can access a variety of modules from which to schedule and dynamically dispense customers’ ride requests or vehicle requests allowing users the convenience of working from home while ensuring peak-use hours are met. For more information, visit www.reveal.com. Media Contact For More Information American Public Transportation Association Phone: 301-405-6000 Email: aptlsca@aprom.
Founded in 2008, Reveal Management Services, Inc. is an end-to-end transportation scheduling software platform.
“Reveal is thrilled to be a key player in helping transit and transportation agencies nationwide implement the accessibility and safety benefits of remote work through the development of a web-based RSD solution,” said Scott McGee, CEO of Reveal Management Services, Inc. “With this platform, transit’s employees can have 24/7 remote access to vital, critically needed supply chain and tool management tools on their terms, allowing their teams to stay connected and reduce stress while working remotely.” In developing Reveal’s new web-based RSD platform, MTM leveraged technologies including web and audio/video conferencing, cloud-based storage, messaging, community, and multimedia components to drive outbound experience for Transportation Demand Optimization (TDO). TDO is Discover’s platform-wide framework that allows agency staff to work remotely and prioritize tasks. Reveal’s MTM and Reveal Link solutions successfully support TDO to ensure the unparalleled customer experience and safety for employees on the road. Plus, since the California Public Employees’ Retirement System invested $9 million in the launch of the new platform, more transit agencies at the state and local level are jumping onboard to invest in and deploy TDO throughout the state, maximizing absent employee productivity while allowing agency staff to stay connected to the community and provide critical customer service. As each year draws to a close, Discover continues to expand its vision for remote work — expanding into new career areas, introducing new features and offerings, and adding new capabilities to drive self-directed, innovation-led success. Discover’s new web-based RSD platform joins a growing lineup of award-winning emerging remote work destination solutions: The Reveal RSD platform can be found at discover.reveal.com, and brings together innovative features that make working from home more accessible, flexible, and secure. GE Capital has invested in the development and deployment of the current platform and expects to offer customers onsite access in 2021, bringing the industry-leading technology to more transit agencies and enterprises. In addition to award-winning, industry-leading technology, the new Reveal platform has wide availability: passport.reveal.com — fully integrated with the Discover platform— allows riders to obtain real-time, onboarding status for all riders, enabling seamless onboarding and seamless experience throughout the system. Even before the platform went live, riders were able to log on and request pick up without ever stepping foot on the subway or train. Hate getting on or off public transportation? Hate waiting on long lines? Transit agencies are trusting the new digitally based platform and removing their entrenched paper-based processes to provide their riders seamless onboarding experience with nearly two hours of programmed time per new rider. In addition, a new uploading feature on passport.reveal.
10551 Barkley Street, Suite 300
Overland Park, KS 66212
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